Refund Policy

1. Prepaid credit

Top-ups add a KRW credit balance to your account. Live translation is charged from that balance by the minute.

Purchased credit can be used, cancelled, or refunded for 12 months from the date of top-up.

Purchased credit cannot be transferred between accounts.

Bonus credit from promotions (such as a volume bonus on larger top-ups) is non-transferable, may expire, and is not refundable for cash; only the amount you actually paid is refundable.

2. Right of withdrawal

As provided by the Act on Consumer Protection in Electronic Commerce, you may withdraw a purchase of unused credit within 7 days of the top-up. If any part of the credit has been used, the refund is calculated on the remaining balance after deducting the used amount; free or promotional bonus credit is excluded from withdrawal and refund.

3. Refund of unused credit

Unused credit is refunded on request to the original payment method. We process valid requests within 3 business days; card cancellations and other payment-method timelines may add time per the payment provider's policy.

The refund amount is the paid balance minus any minutes already used and any granted bonus credit.

4. Credit already used

Minutes already used are non-refundable, except where the law requires otherwise or where the failure was ours (see section 5).

5. Service faults

If a session fails because of a fault on our side, we credit back the affected usage.

6. How to request

Email the contact below from your account address with the details of your request.