Frequently asked questions
Do I need to install an app?
No. Both clinician and patient open a link in the browser on a phone, tablet, or PC. Nothing to download from an app store.
Does the patient need to register?
No. The patient needs no account. They open your link or QR, or you share one device face to face. Only the person who starts the session signs in.
Which languages are supported?
Real-time interpreting between Korean and English, Russian, Chinese, Japanese, Vietnamese, and Thai. The speaker’s language is detected automatically.
Can we use two phones?
Yes. Share the session link or QR to the patient’s device. Open the same link on a clinic tablet or monitor for a view-only second screen — it does not turn on a microphone.
Are conversations saved?
Audio is never recorded; on-screen captions exist only in memory for the session. During our current quality-improvement phase, a text transcript of each session may be kept for up to 30 days to fix translation errors (it may not appear in your account). If you turn on session logging, that log is also deleted after 30 days. See Data & Privacy for the full statement.
How much does interpreting cost?
₩300 per minute (VAT included), minimum top-up ₩10,000. No subscription; topped-up credits last 12 months. The first 30 minutes are free once per account.
Can Verata replace a professional interpreter?
No. Verata is machine interpreting, not a certified human interpreter. Where the law or the clinical situation requires a certified interpreter, use one.
What about doses, quantities, dates, and other critical numbers?
Machine translation can be wrong. Doses, amounts, timing, and appointment dates must be confirmed between clinician and patient — do not treat Verata as the final word.
Is it suitable for emergencies?
No. It is not for situations where seconds count. Follow your hospital’s emergency procedures and on-site interpreting instead.
Are there medical glossaries?
Yes. Glossaries cover 24 clinical specialties with 3,900+ curated terms; 1,200+ are cross-checked against KCD-8, ICD-10, and WHO ATC. A specialty glossary is matched to each utterance in the session.